Session summary

As an engineering leader, there will always be times when you have to navigate difficult situations. While these can be uncomfortable to tackle, it’s your responsibility as a manager to develop these skills so that you can do right by your teams.

Session homework

This week's homework exercise is to take some time to prepare for your next difficult conversation. Erica has provided a resource sheet that will help you prepare for any upcoming conversations, focused around five areas:

1.     Building trust
2.     Understanding the problem and its impact
3.     Determining the desired outcome
4.     Planning your approach
5.     Scheduling the conversation

Take some time to work through the Session 3 Group discussion & Resources worksheets document, thinking intentionally about the next conversation you have to have.