Psst, hey you! Yes, you! What if I told you there were rich veins of untapped information allllll across your organization. Information that describes ways reality doesn’t match expectations. Ways that individuals and systems signal their feelings, faults, and fractures? What if you, as a leader, could tap into these lodes and carve out some org-improving, priceless gems?

*magic sounds* Incident Analysis *magic sounds*

In this talk we’ll cover what incident analysis is, how to do do it, and how you can grow teams, measure organizations, and create a more effective systems. We’ll talk about not just the art of incident analysis, but also of advocacy to teams and leadership.

You’ll come away from this talk with a process, advice on growth, and a guide to getting started. So let’s throw on our mining hats, and look at a few of these opportunities, shall we?